Where a mobile number is provided, we will pre-alert you before delivery with a text message. You will be able to change your delivery by replying to this text. All deliveries require a signature as standard, but you can arrange for your parcel to be delivered to a neighbour, or dropped off in a safe place via the DPD app.
We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions, we may need to cancel your order and deduct the original delivery charges from the refund. However, we will try to contact you in this case to arrange for a new order to be placed.