FREE UK, EU & USA SHIPPING | new limited edition styles released 1st of every month

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Deliveries & Returns

 UK TRACKED DELIVERY - FREE

Orders are delivered after they have been examined for quality in our UK office, we expect to have your trainers with you within 14-16 working days.

EU / USA TRACKED DELIVERY - FREE

Orders are delivered after they have been examined for quality in our UK office, we expect to have your trainers with you within 16-19 working days.

REST OF WORLD TRACKED DELIVERY - PRICE AT CHECKOUT

Orders are delivered after they have been examined for quality in our UK office, we expect to have your trainers with you within 19-22 working days.

 

UK Free Delivery

Place your order before 3pm Monday to Friday and we'll deliver it by 8pm within 16 working days. Please allow a further 1-3 working days for AB postcodes, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland. Consider yourselves fashionably late.

All purchases can be fully tracked, so we'll send you a tracking link for your order and an option of changing the delivery date. A signature may be required for your delivery, so if you are not going to be in to sign, please make alternative arrangements via the tracking link. 

Please note, our delivery services will be affected over bank holidays and during sale periods. No deliveries are made on Bank Holiday Monday.

EU / USA  Delivery - FREE

Place your order before 3pm Monday to Friday and we'll deliver it by 8pm within 16 working days. Consider yourselves fashionably late.

All purchases can be fully tracked, so we'll send you a tracking link for your order and an option of changing the delivery date. A signature may be required for your delivery, so if you are not going to be in to sign, please make alternative arrangements via the tracking link.

Please note, our delivery services will be affected over bank holidays and during sale periods. No deliveries are made on Bank / Public Holidays.

ROW Delivery – Prices are displayed during checkout.

Place your order before 3pm Monday to Friday and we'll deliver it by 8pm within 16 working days. Consider yourselves fashionably late.

All purchases can be fully tracked, so we'll send you a tracking link for your order and an option of changing the delivery date. A signature may be required for your delivery, so if you are not going to be in to sign, please make alternative arrangements via the tracking link.

Please note, our delivery services will be affected over bank holidays and during sale periods. No deliveries are made on Bank / Public Holidays.

 

Shipping

We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland. We do not deliver to PO Box numbers or BFPO addresses.

Please note, deliveries requested to non-residential addresses, or houses with multiple occupants, are made at the customer’s own risk and FK Normal will not accept liability for any loss or damage incurred.

In addition we also ship to other countries around the world.   Please see below for the relevant shipping rates for your country.

 

Order Tracking

You can check the progress of your order at anytime by logging into your account.  We will also provide regular updates about the progress of your order.

UK Delivery

We endeavour to deliver UK orders within the time frames stated above. However, due to the nature of our products, seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We aim to inform you of any such situation to avoid disappointment.  Orders typically take two and a half weeks to be delivered from the day after you order your shoes.

Where a mobile number is provided, we will pre-alert you before delivery with a text message. You will be able to change your delivery by replying to this text. All deliveries require a signature as standard.  If you choose an option to select a safe place for delivery and the parcel is not delivered we cannot be held responsible for non delivery.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions, we may need to cancel your order and deduct the original delivery charges from the credit note. However, we will try to contact you in this case to arrange for a new order to be placed.

 

International Delivery

International orders may incur import duties these vary, dependant on the delivery country, We can neither predict what they will be, pre-pay these nor take responsibility for the charges.  Delays to delivery may occur if customs hold up a parcel, these are beyond our control.  Please note we do not ship to Po Box address

All customs documentation is completed in line with UK Customs and Excise requirements, and the full value of the goods declared.   

 

100% SATISFACTION RETURNS

We want you to love your shoes, we know sometimes that love at first sight isn't always there. If you’re not happy simply send the shoes back to us within 30 days for a refund or credit note to use against future purchases.

As all shoes are hand made for you, we are unable to offer a refund after 30 days, but we may be able give you a full credit note to use against another pair which will be valid for 6 months.

Shoes must be returned in their original packaging, undamaged, un-worn with all tags still on them.  You should only try shoes on indoors and on a carpet or clean floor.   We cannot accept returns for shoes that have clear signs of dirt, external wear or prolonged sampling.

We do not accept returns or provide refunds on any sale items, sample sale items or archive sales

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